General Terms and Conditions

1. Contract

1.1. All contrectual relationships exist between the customer and Comic Con Germany GmbH even if the contract is established by the third parties (eg. vivenu).

1.2 Cancellation of tickets is generally not possible. If the visitor has booked services in advance of the event that can only be provided by a specific guest, these tickets - related to the guest - will be refunded in the event of the guest's cancellation. Tickets for the event will not be refunded as a matter of principle.

1.3 In the event of a significant change, postponement or cancellation of an event due to circumstances for which the organiser is not responsible, the organiser is entitled to declare the validity of a ticket to another event. A return of the ticket, a refund of the total costs or a reversal of the ticket purchase is not possible in these cases, unless it can be proven that participation in the other event is unreasonable for the end customer. In all other cases of a significant change, postponement or cancellation of an event, the end customer is entitled to return the tickets and a refund of the ticket price, less any cancellation costs.


2. Event

2.1. The organizer reserves the right to change the course of the event. Schedules that have been announced prior to the event are not binding. The event promoter can change the sequence of events at any time on short notice. No claims can arise because of such changes.

2.2. The event promoter does not guarantee the appearance of a certain guest star. Contracts with announced actors can be terminated by the actor at any time – it is not possible for the event promoter to influence such decisions. In case of absence of an announced guest star the event promoter will arrange a replacement if possible, however the event promoter is not obliged to do so.

2.3. Some events and lectures by guest stars will be held in German. The event promoter is not obliged to deliver translations in other languages.

2.4. The attendee agrees that he/she can be filmed and photographed during the event and that those recordings can be used in public television and in privately produced films and/or in print and online reports.


3. Security

3.1. The instructions of security personnel have to be followed at any time. The security staff is authorized to perform bag checks during the event.

3.2. Bringing weapons, pyrotechnics or other dangerous objects to the event is prohibited. This also includes articles that are part of a costume. Parts of a costume suitable to hurt other people, have to be presented to the security personnel at the entrance.

3.3. Advertising of any kind at the event is permitted only with written permission from the organizer.


4. Liability

The organiser shall be liable for damage caused intentionally or by gross negligence as well as for damage resulting from injury to life, body or health.
In the event of a breach of essential contractual obligations (so-called cardinal obligations) based only on simple negligence, the organiser's liability shall be limited to compensation for the foreseeable damage typical for the contract.
Except in the aforementioned cases, the organiser shall not be liable for damage caused by simple negligence. Insofar as the liability of the organiser is excluded or limited in accordance with the above paragraphs, this shall also apply to the liability of its vicarious agents and assistants.


5. Miscellaneous

The law of the Federal Republic of Germany shall apply exclusively. UN sales law shall not apply.

as of 01.2022