General Terms and Conditions

1. Contract

1.1. All contrectual relationships exist between the customer and Comic Con Germany GmbH even if the contract is established by the third parties (eg. Xing Events).

1.2 Cancellation of tickets is - except in case of cancellation of the event - generally not possible. A rescheduling of the event to a date up to 12 months later is not considered a cancellation. If the visitor has booked services in advance of the event which can only be provided by a specific guest, these - tickets related to the guest - will be refunded in case of cancellation by the guest. Booked tickets are excluded from this regulation.

1.3 If the event is cancelled, the organizer will refund the services booked through the organizer. Further claims (e.g. for reimbursement of accommodation or travel expenses) are excluded.


2. Event

2.1. The organizer reserves the right to change the course of the event. Schedules that have been announced prior to the event are not binding. The event promoter can change the sequence of events at any time on short notice. No claims can arise because of such changes.

2.2. The event promoter does not guarantee the appearance of a certain guest star. Contracts with announced actors can be terminated by the actor at any time – it is not possible for the event promoter to influence such decisions. In case of absence of an announced guest star the event promoter will arrange a replacement if possible, however the event promoter is not obliged to do so.

2.3. Some events and lectures by guest stars will be held in German. The event promoter is not obliged to deliver translations in other languages.

2.4. The attendee agrees that he/she can be filmed and photographed during the event and that those recordings can be used in public television and in privately produced films and/or in print and online reports.


3. Security

3.1. The instructions of security personnel have to be followed at any time. The security staff is authorized to perform bag checks during the event.

3.2. Bringing weapons, pyrotechnics or other dangerous objects to the event is prohibited. This also includes articles that are part of a costume. Parts of a costume suitable to hurt other people, have to be presented to the security personnel at the entrance.

3.3. Advertising of any kind at the event is permitted only with written permission from the organizer.


4. Liability

The event promoter is liable for damages caused by intent or gross negligence or for damages resulting from personal injury. In case of breach of fundamental contractual obligations (cardinal obligations) based solely on slight degree of negligence, the liability of the event promoter is limited to the compensation of the foreseeable, typical damage.
Except of the above mentioned matters the event promoter is not liable for damages that were caused by slight degree of negligence. If the liability of the event promoter following the above paragraphs is excluded or limited, this also applies to the liability of his persons employed by the debtor in the performance of his obligations.


5. Miscellaneous

The law of the Federal Republic of Germany shall apply exclusively. UN sales law shall not apply.

as of 10.2019